Refund Policy for Stamina Spark Gym Equipment
Welcome to Stamina Spark! We are dedicated to providing you with high-quality gym equipment to help you achieve your fitness goals. Our commitment extends beyond delivering exceptional products; we also strive to ensure a smooth and satisfactory experience with our services, including our refund policy. This document outlines the terms and conditions under which refunds are processed, ensuring transparency and clarity for our valued customers.
1. Eligibility for Refunds
To be eligible for a refund, your purchase must meet the following criteria:
- Time Frame: The request for a refund must be made within 30 days from the date of purchase.
- Condition: The item must be unused, in its original packaging, and in a condition suitable for resale. Any signs of wear, damage, or alteration may disqualify the item from a refund.
- Proof of Purchase: A valid receipt or order confirmation must be provided to process your refund. This helps us verify the transaction and ensure the refund is issued to the correct account.
2. Non-Refundable Items
Certain items are excluded from our refund policy:
- Custom Orders: Equipment or products specially manufactured or customized to your specifications are non-refundable.
- Discounted Items: Items purchased with significant discounts or during promotional sales may not be eligible for refunds, though exchanges or store credit might be offered.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team through our website or at the contact information provided. Provide your order number and a brief explanation of the reason for the refund request.
- Return Authorization: Once your request is reviewed, we will issue a Return Authorization (RA) number. This number must be included with the returned item.
- Return Shipment: Ship the item back to us using a trackable shipping method. Ensure the RA number is clearly marked on the package. We are not responsible for lost or damaged returns.
- Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the refund criteria. If the item is approved, the refund will be processed.
4. Refund Timing
Refunds are typically processed within 7-10 business days from the receipt of the returned item. The amount will be credited to the original payment method used at the time of purchase. Please note that it may take additional time for your financial institution to reflect the refund in your account.
5. Exchange Option
If you prefer an exchange rather than a refund, please indicate this when contacting our customer support. We will facilitate an exchange for a similar product or offer store credit for the value of the returned item, minus any shipping fees.
6. Shipping Costs
Shipping costs for returning items are generally the responsibility of the customer, except in cases where the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately upon receipt. We will arrange for a replacement or issue a full refund, including shipping costs. To expedite this process, please provide photographs of the damage and a description of the issue.
8. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at [as663696@gmail.com] or [ +91 8544868459]. Our team is here to assist you and ensure your satisfaction.
9. Policy Changes
Stamina Spark reserves the right to modify this refund policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of any such changes.
We value your trust in Stamina Spark and are committed to providing an exceptional customer experience. Thank you for choosing us for your fitness equipment needs. If you have any questions about this policy or need further assistance, don’t hesitate to reach out to our team.